FAQs
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WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (MasterCard, Visa), Apple Pay and PayPal.
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HOW DO I KNOW WHAT SIZE I AM?
Our clothing are true to size, please refer to our size chart for the item you are interested in.
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CAN I USE A PO BOX FOR MY DELIVERY ADDRESS?
No, we do not ship to PO boxes.
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DO YOU SHIP INTERNATIONALLY?
Yes, we provide international shipping.
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CAN MULTIPLE ORDERS BE COMBINED?
No, we cannot combine orders. Be sure to check your cart for all the items you’ve selected before heading to check out.
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HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?
Orders placed will be dispatched within 3 business days. (Time may vary due to unforeseen variables, weather, customs and/or COVID delays.) An email with tracking details will be sent to you once the order has been dispatched.
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CAN I CANCEL AN ORDER?
Orders submitted, cannot be cancelled.
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WILL I BE CHARGED DUTIES AND TAXES?
Customers are responsible for any import fees, customs, duties, or other taxes imposed by their respective country.
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HOW DO I EXCHANGE OR RETURN AN ITEM?
Returns must be placed within 14 days of delivery.
Email us at cs@project9642.com with the below information -
1. Your name and address
2. Your order Number
3. Specify which item or items you would like to return/exchange
4. Reasons for return/exchange (i.e. wrong size, defective etc.)
5. If an item is defective, please provide a picture of the defect with a brief description.
Someone from our team will get in touch with you with steps to exchange/return the item/s.
If the product was purchased from one of our partner retailers, please refer to their respective return/exchange polices and contact them directly for support.
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WILL I HAVE TO PAY FOR RETURN SHIPPING?
We provide free return shipping for shipments made within Hong Kong during the return period.
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WHEN WILL I RECEIVE MY STORE CREDIT?
Once returned items are received, please allow our customer service team 3 to 5 business days to issue the store credit.
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CAN YOU HOLD PRODUCT FOR ME?
No, because of the limited quantities we are unable to hold products.
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WHERE ELSE CAN I FIND YOUR PRODUCT?
Project_9642 products are sold on our e-shop and at Asaya, Rosewood Hong Kong.
If you did not find the answer to your question, please contact customer service directly at cs@project9642.com